Tourism Techniques | DEC

Coordinator Product Build, Air Canada Vacations

Tell us about your career path and your accomplishments?

When I took a plane for the first time, I knew immediately that this was the industry I wanted to work in when I grew up. After doing a DEC program in Tourism Techniques, I landed an internship with AMEX Corporate Travel Agency as a ticket agent.

I was then hired by the reservations team at Trafic Tours, known today as Transat Tours Canada (TTC). TTC was a growing company and I was able to evolve with them.

After nine years, I became an operations agent. I was in direct contact with hotels and suppliers to make sure products were properly uploaded in the system, ready to book for our clients.

I eventually became a supervisor, with my role being to manage the schedules of 25 coordinators and ensure that the team had the right tools to work with.

In due course I merged with the product department, where I participated in the creation of travel brochures, making sure the information was accurate before it was sent for publication.